There is Life after the SAP Go Live

By |June 25th, 2012|

One of the areas that academic literature, consulting firms, and most system integrators rarely address is the organizational acceptance, full use, and assimilation of the SAP package. To the extent the system integrators or consulting firms do mention post production support, they generally only do so in the context of managed services or outsourcing. They do little to help companies develop a thriving production environment with your own resources. One of the biggest problems I see anywhere i [...]

3 Development Phases for SAP Center of Excellence Maturity

By |May 14th, 2012|

Before we get into the substance of how to build a next-generation IT organization that is integrated with business, we need to take a quick review. Last week’s post on SAP Service Provider to Business Peer Through Center of Excellence Maturity proposed the direct maturity of the SAP IT organization. Here, we discussed the three stages of Organizational Change Management Inside the SAP IT Support Organization. These stages create clear distinctions between SAP Service Delivery versus Value Deli [...]

SAP Service Provider to Business Peer Through Center of Excellence Maturity

By |May 7th, 2012|

One key pillar of moving Beyond Technology Alignment requires Organizational Change Management Inside the SAP IT Support Organization (OCM inside IT). A key component of that OCM within IT relies heavily on Creating a Knowledge Centered Learning Organization. Within that learning organization, especially with enterprise applications such as SAP, you need to build organizational maturity. A three-tier approach to building that organizational maturity is part of the Series on SAP Competency Cente [...]

How To Navigate the SAP Business Transformation Journey

By |March 19th, 2012|

One driver for this continuing Series on SAP Competency Center or SAP Center of Excellence is the desire for so many senior IT leaders to become future-state business strategist CIOs. The last post provided the introduction of SAP Enabled Business Transformation for IT Leadership, a key requirement for senior IT leaders to become strategic business peers. Additionally, that post introduced the three key milestones on the journey to the future-state business strategist IT leader-- especially if [...]

Achieving Business Value from SAP Investment

By |February 27th, 2012|

As a follow-up to the previous post on Sustained Business Value from SAP Business Software, I did some research on the study authors and discovered their continued focus on this issue. Recently, Peppard (one of the authors) and a couple of other colleagues provided real business value success findings in an upcoming journal article titled “Factors Affecting the Successful Realization of Benefits from Systems Development Projects: Findings From Three Case Studies” [FN1]. While I read through and [...]

3 Keys to Reduce SAP TCO & Move to SAP ROI

By |June 26th, 2011|

I only have a couple more posts in my series on overcoming vendor sales tactics, so I wanted to provide a brief distraction and look at a few key areas for SAP organizations to move to excellence. This post focuses on some of the considerations for SAP Total Cost of Ownership (TCO) and SAP Return on Investment (ROI). One key to achieving SAP ROI is through convergence or integration of the SAP staff into the business. I have started down this path as part of a follow-up to the recent ASUG Atlan [...]