Building an Effective SAP ERP Delivery Organization

By |November 5th, 2012|

There are generally three major components for improving SAP delivery. These three components can improve SAP and technology delivery in general while impacting corporate business performance and marketplace success. Delivery Approach Delivery Methodology IT Organizational Development The following content is written with a focus on SAP; however, it can be completely generalized to virtually any IT organization. You need a careful focus on the delivery approach. Here there are two key paradigms [...]

SAP Change Management Program Success

By |July 30th, 2012|

Lots of literature, information, and resources focus on change management for successful enterprise application projects. To address SAP change management, the SAP Activate Methodology provides resources, tools, and templates, along with guidance for Change Management during your SAP project. Even though the Activate methodology and various other resources provide some great information, the high-level guiding framework always seems to be somewhat vague. For example, businesses receive a consta [...]

SAP Contract Requirements for a Center of Expertise

By |July 2nd, 2012|

  Most, if not all, of new SAP contracts and agreements contain provisions that require customers to create a “Center of Expertise” (or CoE). This is a customer’s, and SAP’s, first line of maintenance support. The CoE terms and conditions define a great aspiration that your organization will support “efficient implementation, innovation, operation and quality of business processes and systems” based on the Phase 6 RUN SAP ASAP Methodology. Good luck with all that! Returning to realistic [...]

There is Life after the SAP Go Live

By |June 25th, 2012|

One of the areas that academic literature, consulting firms, and most system integrators rarely address is the organizational acceptance, full use, and assimilation of the SAP package. To the extent the system integrators or consulting firms do mention post production support, they generally only do so in the context of managed services or outsourcing. They do little to help companies develop a thriving production environment with your own resources. One of the biggest problems I see anywhere i [...]

SAP Service Delivery versus Value Delivery

By |April 30th, 2012|

In my review of academic literature around SAP or ERP implementations, I find some thought-provoking items. Recently, I reviewed a study that helped me to form a more complete picture of important issues in IT delivery. Even though I have been writing about it for years, I gained a new clarity around evaluating some of the existing delivery models [FN1]. What it comes down to is this question: Are you looking for service delivery or business results for your SAP project? SAP Service Delivery or [...]

Phase 6 RUN SAP ASAP Methodology

By |March 26th, 2012|

Anyone who has been around SAP for any period of time is reasonably familiar with the SAP ASAP Methodology.  In fact I rarely see sales presentation materials from many system integrators which do not at least mention it.  Even some of the bigger integrators with custom methodologies may reference it in passing and show the SAP Implementation Roadmap to demonstrate how their methodology has some similarity to it, or supplements some of the few gaps that may remain.  In a prev [...]