R3Now.com – ERP, SAP, and IT Solutions for IT Decision Makers

ERP Consultants: Is the Promise of Knowledge Transfer just part of the Sales Pitch?

Most ERP projects are filled with promises of software knowledge transfer from the consultants to the client. Yet once a project is over, in many cases, the client is clueless when it comes to making software configuration changes, and may even struggle with performing basic transactions in the system. So what gives? In spite of all the lip service given to knowledge transfer, the problem is there never was a real strategy to make it more than just a dream. Secondly, when push comes to shove ...

SAP Failures: Is Lack of Sr. Mgt. Commitment the REAL Issue?

When ERP projects fail it is popular (and easy) for consultants and the project management team to simply throw up their hands and site “lack of senior management commitment” as the evil force behind it. However, like much of the conventional ERP wisdom out there today, the real issues can be much deeper than that.  In my previous blog entries, I posed the following questions: Why would any management team spend hundreds of thousands or perhaps  millions of dollars on ERP with the goal...

About

Bill Wood started this site a few years ago after dealing with business, technology, and consulting for over 20 years.  Having participated on SAP ERP projects since 1994 and seeing many projects done well, and some done poorly, the idea was formed to create a truly customer / client - centered, and customer / client - focused information resource on how businesses can significantly increase their return on investment and satisfaction with technology projects. There are just too many consulta...