Knowledge Management Archives - Innovate. Integrate. Transform. Run.

Creating a Knowledge-Centered Learning Organization
Creating a Knowledge-Centered Learning Organization

Creating a Knowledge-Centered Learning Organization

By Bill Wood|April 16th, 2012|

This post is a continuation of Business Transformation for IT Leadership and is part of a journey around Organizational Change Management Inside the IT Support Organization. To achieve an active, vibrant, knowledge-sharing learning organization, you need some baseline understanding of what your goals are. You need a culture that produces, organizes, disseminates, applies, and then refines information (see the image to the left). This leads me to the next key point that few people who call thems [...]

Organizational Change Management Inside the SAP IT Support Organization
Organizational Change Management Inside the SAP IT Support Organization

Organizational Change Management Inside the SAP IT Support Organization

By Bill Wood|April 2nd, 2012|

The last few weeks have focused on the path for IT leaders to become strategic business partners. Academic research shows that to gain Sustained Business Value from SAP Business Software, you must focus technology implementation efforts on business benefits. This includes using metrics to determine if business goals were achieved by the software implementation effort. Achieving Business Value from SAP Investment was about case studies that evaluated organizations with a business benefits approa [...]

Change Management Strategies and Knowledge Transfer Processes for a Successful SAP Project 1
Change Management Strategies and Knowledge Transfer Processes for a Successful SAP Project 1

Change Management Strategies and Knowledge Transfer Processes for a Successful SAP Project 1

By Bill Wood|June 24th, 2010|

Why SAP Process Understanding, Troubleshooting Ability, and Knowledge Transfer Techniques Are Missing in SAP or ERP Projects Because an ERP system such as SAP has a single database or a single instance of data, a full process chain of dependencies is developed. Every organizational function becomes dependent on the process steps before and after it, no matter what department or area is responsible (Kallinikos, 2004). Because of these dependencies, a data error is no longer contained in a single [...]

Social Media Fads and the Risk to the Enterprise
Social Media Fads and the Risk to the Enterprise

Social Media Fads and the Risk to the Enterprise

By Bill Wood|March 17th, 2010|

Today's IT landscape is filled with hype around Web 2.0. While collaboration is a key forward-looking initiative for any organization, social media requires a specific purpose and goal. Without a clear direction and purpose for social media initiatives, they are at best a distracting fad, and at worst an enterprise disaster. When I look at today's social media applications, I see them as a fad. Popular today, and they will be around for a while, but like all social outlets they are waiting for [...]

ERP III – Is the Integration of Collaboration the Future of Enterprise Applications
ERP III – Is the Integration of Collaboration the Future of Enterprise Applications

ERP III – Is the Integration of Collaboration the Future of Enterprise Applications

By Bill Wood|February 11th, 2010|

When I was at Grant Thornton in the late 1990's, and then later when the management consulting organization was sold to Hitachi, I worked on a comprehensive knowledge management model (which I will refer to later in this article). The model can be applied to integrating collaboration tools into any enterprise application. Carefully structured and planned integration of collaboration tools can produce great results. However, integration is a challenge. Many social media types aim to tie collabor [...]

Opportunities for SAP Innovation
Opportunities for SAP Innovation

Opportunities for SAP Innovation

By Bill Wood|September 19th, 2009|

What if someone like me -- an independent consultant -- came along and said “SAP, I’ve got some really great ideas on how you can dramatically change the application for far greater success in the marketplace”? What if this change make the application more useful, and would not cost that much in developer time or resources? What if this change could be done almost completely with pre-existing functions, functionality, and code that SAP already has but has not done a good job themselves of integ [...]