3 Development Phases for SAP Center of Excellence Maturity

By |May 14th, 2012|

Before we get into the substance of how to build a next-generation IT organization that is integrated with business, we need to take a quick review. Last week’s post on SAP Service Provider to Business Peer Through Center of Excellence Maturity proposed the direct maturity of the SAP IT organization. Here, we discussed the three stages of Organizational Change Management Inside the SAP IT Support Organization. These stages create clear distinctions between SAP Service Delivery versus Value Deli [...]

SAP Service Delivery versus Value Delivery

By |April 30th, 2012|

In my review of academic literature around SAP or ERP implementations, I find some thought-provoking items. Recently, I reviewed a study that helped me to form a more complete picture of important issues in IT delivery. Even though I have been writing about it for years, I gained a new clarity around evaluating some of the existing delivery models [FN1]. What it comes down to is this question: Are you looking for service delivery or business results for your SAP project? SAP Service Delivery or [...]

SAP Program Management Requires a Type of CMMI

By |November 7th, 2011|

Many are unaware that SAP provides a broad set of tools and resources for Program Management and the Capability Maturity Model (or CMM). Few are familiar with SAP’s broad set of supports for this purpose, such as the ASAP Methodology Phase 6 “Run” enhancement. This enhancement is loaded with key information that aligns with Program Management responsibilities and CMMI (Capability Maturity Model Integration) [FN1]. So, what is CMM (or CMMI as it is more properly referred to)? “CMMI (Capability M [...]

Steps to Achieve SAP IT Convergence

By |August 22nd, 2011|

My last post on SAP IT Convergence is About Business Focused Integration provided an overview of Business - IT Convergence and why it is important. This week, we look at some of the key principles around creating SAP IT Convergence, including some steps on the path to convergence. ========================= What Is the Difference between Business to IT Alignment and Business - IT Convergence? Convergence and alignment have an important distinction. Business to IT alignment works to mature the IT [...]

Where do you Start with SAP Return on Investment or SAP ROI?

By |July 19th, 2010|

See Part 1 - SAP Implementation Is an Investment Not an Event How much is it going to cost, and how long is it going to take? That is the classic approach to SAP implementations. However, this approach is not enough today, as the marketplace is demanding more from their IT dollars. Now the marketplace has questions about measuring cost reductions, process improvements, and customer retention/acquisition. These are all important discussions. Your money has to work for you in your business-- and [...]

Aligning SAP Scope to Meaningful Business Requirements

By |April 13th, 2010|

I am always amazed at how many projects miss one of the most important (and relatively simple) scoping requirements. The worst part is that projects don’t just miss it, but they get it completely backward! After doing SAP projects since 1994, I still cannot believe SAP’s customers don’t use the old “Seven Habits” step of starting with the end in mind. What do I mean by that? Start Your SAP Project with Reports and Business Requirements Why do so many projects wait until they are live with some [...]