customer focus Archives - Page 2 of 5 - Innovate. Integrate. Transform. Run.

Will Next Generation IT Finally Transform Business
Will Next Generation IT Finally Transform Business

Will Next Generation IT Finally Transform Business

By Bill Wood|April 18th, 2011|

New IT Value Propositions – Moving from Operations to Customers and Innovation Throughout everything I do as a consultant, I try to categorize my activities into the three key areas of business: operations, customers, and innovation. Even though I have been working primarily in the supply chain areas of SAP since 1994 (SD – Sales and Distribution, MM – Materials Management, and PP – Production Planning), I have been focusing more on the key value areas of customers and innovation. I focus on cu [...]

Toward an SAP Center of Excellence or SAP Competency Center – PART 2
Toward an SAP Center of Excellence or SAP Competency Center – PART 2

Toward an SAP Center of Excellence or SAP Competency Center – PART 2

By Bill Wood|July 27th, 2010|

Part 2 of 3 SAP Competency Center – Doing Things Right VS SAP Center of Excellence – Doing the Right Things The SAP Center of Excellence approach assumes a dynamic organization that is experiencing a fair amount of change, at a pace that causes the organization to stretch. This is usually the case with growth-oriented companies that are seeking new competitive methods and ways of operating in a challenging global climate. The SAP Competency Center approach assumes a fairly stable business model [...]

Where do you Start with SAP Return on Investment or SAP ROI?
Where do you Start with SAP Return on Investment or SAP ROI?

Where do you Start with SAP Return on Investment or SAP ROI?

By Bill Wood|July 19th, 2010|

See Part 1 - SAP Implementation Is an Investment Not an Event How much is it going to cost, and how long is it going to take? That is the classic approach to SAP implementations. However, this approach is not enough today, as the marketplace is demanding more from their IT dollars. Now the marketplace has questions about measuring cost reductions, process improvements, and customer retention/acquisition. These are all important discussions. Your money has to work for you in your business-- and [...]

Customer Relationship Management or CRM
Customer Relationship Management or CRM

Customer Relationship Management or CRM

By MMyatt|June 13th, 2010|

Customer Relationship Management (CRM) is a core business practice that almost everyone reading this post is familiar with at some level. You have likely read about CRM, attended workshops and seminars on the subject, and perhaps even believe you have implemented a CRM initiative. While customer relationship management is certainly not a new business practice, it is also not a practice that most executives understand or leverage to its maximum capabilities. In today’s post, I will provide an ov [...]

ERP vs. ERP II vs. ERP III Future Enterprise Applications
ERP vs. ERP II vs. ERP III Future Enterprise Applications

ERP vs. ERP II vs. ERP III Future Enterprise Applications

By Bill Wood|May 31st, 2010|

ERP I, ERP II, & ERP III Abstract ERP applications integrate enterprise operations within and across enterprise legal entities, or company codes. ERP ii (or ERP 2) applications extend supply functionality to external enterprises (generally vendor-affiliated companies or enterprises) to reduce cost, improve supply chain efficiency, and perform collaborative innovation. ERP iii (or ERP 3) enterprises go to the next level as they integrate the ERP and ERP ii functionality to include customers [...]

Process Execution of Business and IT Innovation
Process Execution of Business and IT Innovation

Process Execution of Business and IT Innovation

By Bill Wood|May 3rd, 2010|

The idea of innovation in business or IT is generally an aspiration to most. Leaders and managers occasionally mention the need to innovate, but when they stop to consider what that means, many of them abandon it as an impossible dream. They wait for some strange spark, some odd occurrence to somehow spark the flame of new beginnings. Execution of the Innovation Process Inspiration for innovation or creativity can come from anywhere. Frequently, the innovation problem isn't a lack of good ideas [...]