I believe it was Peter Drucker who opined about outsourcing and then wrote a book on the subject. The original premise was that low level administrative functions, which were not a key or core focus of the business (like mail rooms) could be outsourced. Fast forward several years and business has learned that virtually all “non-value add” functions [...]
The CIO role in business has been changing almost as fast as technology itself for the last decade. In the past it was enough to focus on business processes and automation. It was enough to satisfy the business needs for operational excellence. By doing this successfully the CIO was given carte blanche, often times large [...]
Modern technology has lowered the barrier to entry for new competitors by allowing international outsourcing, greater agility, quicker product design to market, and specialized focus on niche markets causing more market fragmentation and specialization. Customers have a wide variety of information from sellers and the Internet about products, design, services, options, pricing, and availability. Things [...]