business strategy Archives - Page 4 of 4 - Innovate. Integrate. Transform. Run.

CRM, ERP, BI, and IT Investment — Where Do You Find the Business Benefit?
CRM, ERP, BI, and IT Investment — Where Do You Find the Business Benefit?

CRM, ERP, BI, and IT Investment — Where Do You Find the Business Benefit?

By Bill Wood|September 19th, 2009|

Most companies want to use CRM applications to "supercharge" their sales forces. They want higher customer retention and acquisition than their competitors, managing the sales pipeline and having better market insight. But few companies realize these goals. After going through some of the academic studies and literature about CRM implementation, evidence suggests that some companies see limited benefit from their CRM implementations, but they are not happy overall. These anecdotal accoun [...]

Realizing SAP Business Benefit
Realizing SAP Business Benefit

Realizing SAP Business Benefit

By Bill Wood|August 26th, 2009|

When implementing or upgrading SAP, too often I encounter vendors and consultants who believe they are more qualified than they actually are. Think of backyard mechanics who changed the oil on someone's cars and checked the tire pressure a few times, then somehow think that qualifies them to do engine overhauls on Formula 1 race cars. Similarly, why do you expect old-style implementation vendors and consultants to transform your business into a competitive powerhouse by only addressing cost-foc [...]

Why SAP Projects Fail to Deliver ROI and How to Change It
Why SAP Projects Fail to Deliver ROI and How to Change It

Why SAP Projects Fail to Deliver ROI and How to Change It

By Bill Wood|July 8th, 2009|

One reason businesses deal with failure of results in SAP implementations is lingering memories of the Y2K effect. At that time, businesses everywhere simply wanted to install ERP systems to take care of the looming potential crisis over the millennial changeover. After Y2K, the brief downturn in demand for ERP systems, along with the tech bubble burst in the stock market, created additional pressure. Unfortunately, they also overlooked SAP's full potential throughout the chaos. Because of this [...]

Using SAP to Improve Revenue and Profitability
Using SAP to Improve Revenue and Profitability

Using SAP to Improve Revenue and Profitability

By Bill Wood|January 17th, 2009|

For years, CIOs have been under pressure to cut costs, improve operational efficiencies, and automate the enterprise. CIOs who implement SAP have largely been effective at streamlining the back office. They have also succeeded at optimizing the extended supply chain because SAP supports execution activities well, therefore reducing costs. However, times are changing. For IT and SAP to successfully grow revenue and profitability, a business needs to understand where technology fits into the puzz [...]