business strategy Archives - Page 2 of 4 - Innovate. Integrate. Transform. Run.

Customer Relationship Management or CRM
Customer Relationship Management or CRM

Customer Relationship Management or CRM

By MMyatt|June 13th, 2010|

Customer Relationship Management (CRM) is a core business practice that almost everyone reading this post is familiar with at some level. You have likely read about CRM, attended workshops and seminars on the subject, and perhaps even believe you have implemented a CRM initiative. While customer relationship management is certainly not a new business practice, it is also not a practice that most executives understand or leverage to its maximum capabilities. In today’s post, I will provide an ov [...]

Change Management Strategies and Knowledge Transfer Processes for a Successful SAP Project 2
Change Management Strategies and Knowledge Transfer Processes for a Successful SAP Project 2

Change Management Strategies and Knowledge Transfer Processes for a Successful SAP Project 2

By Bill Wood|May 24th, 2010|

People, organizational, and change management strategies on an ERP implementation are usually more difficult than the technology implementation. ERP implementation changes to the business allow employees from different departments to become more knowledgeable about business in general (Hall, 2002) (see also The Top 5 ERP Success Factors by Project Stage from 22 Critical Success Factors about interdepartmental cooperation and communication). While deeper knowledge is good, it also presents a set [...]

Process Execution of Business and IT Innovation
Process Execution of Business and IT Innovation

Process Execution of Business and IT Innovation

By Bill Wood|May 3rd, 2010|

The idea of innovation in business or IT is generally an aspiration to most. Leaders and managers occasionally mention the need to innovate, but when they stop to consider what that means, many of them abandon it as an impossible dream. They wait for some strange spark, some odd occurrence to somehow spark the flame of new beginnings. Execution of the Innovation Process Inspiration for innovation or creativity can come from anywhere. Frequently, the innovation problem isn't a lack of good ideas [...]

Striving for a Customer Focused Approach to Innovation 3 of 3
Striving for a Customer Focused Approach to Innovation 3 of 3

Striving for a Customer Focused Approach to Innovation 3 of 3

By Bill Wood|April 5th, 2010|

In the first two parts of this series, we looked at the current innovation paradigm. That paradigm consists mostly of two primary approaches: namely incremental innovation that looks more like continuous improvement, and a free-for-all that is more like chaos. We also looked at a third approach to innovation: leveraging existing marketing infrastructure to produce a future state narrative. That narrative acts as a future state blueprint for product or service development to move toward. Innovat [...]

Striving for a Customer Focused Approach to Innovation 2 of 3
Striving for a Customer Focused Approach to Innovation 2 of 3

Striving for a Customer Focused Approach to Innovation 2 of 3

By Bill Wood|March 29th, 2010|

Previously, we looked at the three primary types of innovation most often practiced today. I discussed two polar opposites, which I call the Stoic approach and the Maelstrom approach. The Stoic is more like continuous improvement, whereas the Maelstrom is more like blue-sky, directionless brainstorming. The third method is somewhere in between and strives for the ideal future state. That third method relies heavily on an innovation narrative. Innovation at the Point of Customer Frustration Prev [...]

In Support of Strategy
In Support of Strategy

In Support of Strategy

By MMyatt|March 2nd, 2010|

What’s with all the “strategy bashing” of late? How could sound strategic planning possibly be a bad thing? Things have spun so far out of control that I recently had a CEO ask: “Is strategy still relevant in today’s business world, and if so, what role does strategy play in the overall make-up of a CEO’s duties and responsibilities?" Let me begin by stating that strategy has never been more relevant than it is today. With all of the current emphasis on tactical execution, understand how a ques [...]