What is IT Strategy?

By |July 7th, 2014|

  We hear it almost every day: IT Strategy, Business Strategy, strategic customer accounts, strategic widgets, etc. Strategy is applied to so many areas with so little understanding that the word has almost become meaningless. I decided to build my own research-based model around strategy because of all of the buzz and the lack of clarity or simplicity. I wanted to answer a key question: How do you determine if you are being strategic or just using tactics you are calling a strategy? Wha [...]

SAP Service Delivery versus Value Delivery

By |April 30th, 2012|

In my review of academic literature around SAP or ERP implementations, I find some thought-provoking items. Recently, I reviewed a study that helped me to form a more complete picture of important issues in IT delivery. Even though I have been writing about it for years, I gained a new clarity around evaluating some of the existing delivery models [FN1]. What it comes down to is this question: Are you looking for service delivery or business results for your SAP project? SAP Service Delivery or [...]

Steps to Achieve SAP IT Convergence

By |August 22nd, 2011|

My last post on SAP IT Convergence is About Business Focused Integration provided an overview of Business - IT Convergence and why it is important. This week, we look at some of the key principles around creating SAP IT Convergence, including some steps on the path to convergence. ========================= What Is the Difference between Business to IT Alignment and Business - IT Convergence? Convergence and alignment have an important distinction. Business to IT alignment works to mature the IT [...]

Will Next Generation IT Finally Transform Business

By |April 18th, 2011|

New IT Value Propositions – Moving from Operations to Customers and Innovation Throughout everything I do as a consultant, I try to categorize my activities into the three key areas of business: operations, customers, and innovation. Even though I have been working primarily in the supply chain areas of SAP since 1994 (SD – Sales and Distribution, MM – Materials Management, and PP – Production Planning), I have been focusing more on the key value areas of customers and innovation. I focus on cu [...]

Create SAP Convergence Instead of Business to IT Alignment

By |April 4th, 2011|

This is part of an ongoing exploration of creating an SAP or Technology "Center of Excellence" within your enterprise. For the background and key insights on this approach, see the Series on SAP Competency Center or SAP Center of Excellence . ------------------------------ The real future of technology is for IT to integrate with business, or in other words, to converge business and technology. The idea of aligning with business is too weak to define what IT and SAP must do within the enterpris [...]

A New SAP Implementation Methodology and Implementation Steps

By |June 28th, 2010|

Studies have shown that projected benefits in business cases for IT investments and actual value achieved face a critical disconnect, because so many firms focus on going live with a project rather than its value delivery. An SAP/ASUG best-practice survey on capturing the projected benefits of an IT project found that 73% of companies do not quantitatively measure value post-implementation (SAP Executive Insight Series, pg. 7, 2009). Critical business benefits for an SAP project require taking [...]