Strategy Archives - Page 2 of 15 - Innovate. Integrate. Transform. Run.

Why Social Media Marketing Success Is Elusive for Business
Why Social Media Marketing Success Is Elusive for Business

Why Social Media Marketing Success Is Elusive for Business

By Bill Wood|May 21st, 2012|

In several social media channels I participate in, one item continues to surface again and again: "How do you ensure business benefit from social media?" Underlying that question is a basic issue: How do you ensure some kind of financial return? Although some social media folks genuinely understand the need for measurable business results, especially in difficult economic times, others insist that you must pay for something that is unproven and may never produce any real results. They seem offe [...]

3 Development Phases for SAP Center of Excellence Maturity
3 Development Phases for SAP Center of Excellence Maturity

3 Development Phases for SAP Center of Excellence Maturity

By Bill Wood|May 14th, 2012|

Before we get into the substance of how to build a next-generation IT organization that is integrated with business, we need to take a quick review. Last week’s post on SAP Service Provider to Business Peer Through Center of Excellence Maturity proposed the direct maturity of the SAP IT organization. Here, we discussed the three stages of Organizational Change Management Inside the SAP IT Support Organization. These stages create clear distinctions between SAP Service Delivery versus Value Deli [...]

SAP Service Provider to Business Peer Through Center of Excellence Maturity
SAP Service Provider to Business Peer Through Center of Excellence Maturity

SAP Service Provider to Business Peer Through Center of Excellence Maturity

By Bill Wood|May 7th, 2012|

One key pillar of moving Beyond Technology Alignment requires Organizational Change Management Inside the SAP IT Support Organization (OCM inside IT). A key component of that OCM within IT relies heavily on Creating a Knowledge Centered Learning Organization. Within that learning organization, especially with enterprise applications such as SAP, you need to build organizational maturity. A three-tier approach to building that organizational maturity is part of the Series on SAP Competency Cente [...]

SAP Service Delivery versus Value Delivery
SAP Service Delivery versus Value Delivery

SAP Service Delivery versus Value Delivery

By Bill Wood|April 30th, 2012|

In my review of academic literature around SAP or ERP implementations, I find some thought-provoking items. Recently, I reviewed a study that helped me to form a more complete picture of important issues in IT delivery. Even though I have been writing about it for years, I gained a new clarity around evaluating some of the existing delivery models [FN1]. What it comes down to is this question: Are you looking for service delivery or business results for your SAP project? SAP Service Delivery or [...]

Creating a Knowledge-Centered Learning Organization
Creating a Knowledge-Centered Learning Organization

Creating a Knowledge-Centered Learning Organization

By Bill Wood|April 16th, 2012|

This post is a continuation of Business Transformation for IT Leadership and is part of a journey around Organizational Change Management Inside the IT Support Organization. To achieve an active, vibrant, knowledge-sharing learning organization, you need some baseline understanding of what your goals are. You need a culture that produces, organizes, disseminates, applies, and then refines information (see the image to the left). This leads me to the next key point that few people who call thems [...]

The SAP User Experience
The SAP User Experience

The SAP User Experience

By Bill Wood|April 9th, 2012|

Over a decade ago SAP embarked on a journey to revamp their outdated user interface. Enter "nJoy" SAP with all of the new "N" transactions. But it has been over a decade now and other than some nice refinements to the GUI not much has changed. A decade in the technology space is like a century in other areas. Isn't it time to take a hard look at the application suite again? So you have the cute "Netweaver Business Client" but there hasn't been a lot done to chan [...]