Designing startup metrics to drive successful behavior

By |March 11th, 2010|

 Great companies are almost always run by great management teams. And great management teams know that the only way to improve a process is to start by measuring it. Good metrics should also be actionable and drive successful behavior. In this post, I reveal how to figure out which metrics matter the most, and how to design them in such a way as to drive behavior that will lead to the results that you want. This post is applicable to any kind of business. In a follow-up post, I will use th [...]

From Collaboration to Innovation to Market – Toward a Working Model

By |March 9th, 2010|

Too often today, I see hype around various social interaction methods in the enterprise. Some companies even talk about internally adopting social media platforms such as Facebook and Twitter. Facebook, Twitter, and other social media outlets may provide tremendous outlets for interacting with customers, gathering market intelligence, or promoting your brand. However, they can be more destructive than productive. Collaborative initiatives without a specific business purpose are disasters waitin [...]

In Support of Strategy

By |March 2nd, 2010|

What’s with all the “strategy bashing” of late? How could sound strategic planning possibly be a bad thing? Things have spun so far out of control that I recently had a CEO ask: “Is strategy still relevant in today’s business world, and if so, what role does strategy play in the overall make-up of a CEO’s duties and responsibilities?" Let me begin by stating that strategy has never been more relevant than it is today. With all of the current emphasis on tactical execution, understand how a ques [...]

Future Technology Landscape Alignment for the CIO, IT Director, or Key IT Decision Maker

By |March 2nd, 2010|

This article is the last of a four-part series, which covered the entire breadth of the business to technology landscape of the future: IT organizational alignment, business alignment, and future technology alignment for success in tomorrow's marketplace. This final post takes a look at the emerging technology landscape and what the future holds. What Does the Future Technology to Business Alignment Hold - Future ERP, SAP, and IT Value A number of changes on the horizon will produce a number of [...]

CIO, CFO, and CEO Alignment – Why ROI is Lacking from Today’s System Landscape

By |February 17th, 2010|

The first part of this series looked at the proper relationship for the CIO, CEO, and CFO. In today's business environment, the CIO role is already challenging and gaining in difficulty. Today's CIO must not only keep up with technology and business process improvement, but also become a "mini-MBA" in applying technology solutions to forward-looking business strategies, including customer acquisition, customer retention, revenue growth and profitability. Although it is a monumental task, it is [...]

What Is the Proper Relationship for the CIO, CEO, and CFO?

By |February 8th, 2010|

The CIO role in business has been changing almost as quickly as technology itself. In the past focusing on business processes and automation was enough to satisfy the business needs for operational excellence. As long as they did so successfully, the CIO received carte blanche, often having large budgets and significant latitude in applying them. However, those days are quickly fading. Today, many IT departments and IT organizations are becoming internal vendors to internal customers with “char [...]