IT Services Archives - Page 2 of 12 - Innovate. Integrate. Transform. Run.

SAP Service Delivery versus Value Delivery
SAP Service Delivery versus Value Delivery

SAP Service Delivery versus Value Delivery

By Bill Wood|April 30th, 2012|

In my review of academic literature around SAP or ERP implementations, I find some thought-provoking items. Recently, I reviewed a study that helped me to form a more complete picture of important issues in IT delivery. Even though I have been writing about it for years, I gained a new clarity around evaluating some of the existing delivery models [FN1]. What it comes down to is this question: Are you looking for service delivery or business results for your SAP project? SAP Service Delivery or [...]

SAP IT Governance, SAP Program Management, SAP PMO Metrics
SAP IT Governance, SAP Program Management, SAP PMO Metrics

SAP IT Governance, SAP Program Management, SAP PMO Metrics

By Bill Wood|January 9th, 2012|

On this forum, the most frequent response from the project and program managers was a call for independence. However, when I raised the issue of project or program manager accountability, metrics, performance, and avoidance of project messes, no one addressed the problem. Is it any wonder so many business application projects and programs get into trouble, go over budget, and exceed the allotted time when the individuals responsible for coordinating and evaluating them don't want clear accounta [...]

SAP Program Management Requires a Type of CMMI
SAP Program Management Requires a Type of CMMI

SAP Program Management Requires a Type of CMMI

By Bill Wood|November 7th, 2011|

Many are unaware that SAP provides a broad set of tools and resources for Program Management and the Capability Maturity Model (or CMM). Few are familiar with SAP’s broad set of supports for this purpose, such as the ASAP Methodology Phase 6 “Run” enhancement. This enhancement is loaded with key information that aligns with Program Management responsibilities and CMMI (Capability Maturity Model Integration) [FN1]. So, what is CMM (or CMMI as it is more properly referred to)? “CMMI (Capability M [...]

Protecting Yourself from SAP Consulting Fraud
Protecting Yourself from SAP Consulting Fraud

Protecting Yourself from SAP Consulting Fraud

By Bill Wood|October 17th, 2011|

One of the most pervasive problems with SAP or any other ERP project is the sheer amount of fraud. SAP fraud is so rampant with substantial financial effects, it would be seen as organized crime in any other industry. I have previously written about SAP consulting screening methods and required skills, but one key method filters through the con artists: simple experience verification. Few Staffing Firms Do Any Type of Skills or Experience Verification Many organizations that employ SAP periodic [...]

Where Does SAP Offshore Development Make Sense?
Where Does SAP Offshore Development Make Sense?

Where Does SAP Offshore Development Make Sense?

By Bill Wood|October 10th, 2011|

If you are capable of providing detailed design specs without any deviation or thought required, offshore development is a great option. The instant your SAP design requires a measure of experience and insight to make judgment calls, or to look for data or processing that is not explicitly spelled out in detail, you are headed for huge hidden costs. The level of detailed spec design work by SAP functional consultants merely shifts the development time and costs to the higher-priced resources th [...]

Hidden SAP Offshore Development Costs
Hidden SAP Offshore Development Costs

Hidden SAP Offshore Development Costs

By Bill Wood|October 3rd, 2011|

My experience with SAP offshore developers is that no matter how detailed your spec, their lack of experience with standard SAP transactions and functionality prevents them from properly testing their own creations. Their results are more than just full of bugs; oftentimes, the system crashes when attempting to do even basic testing. Repeat testing by expensive functional resources happens so frequently and consumes so much hidden time from parallel project activities that entire project timeli [...]