Comments on: A Cautionary Tale About SAP Knowledge Transfer http://www.r3now.com/a-cautionary-tale-about-sap-knowledge-transfer SAP implementation ROI, SAP architecture, & SAP business solutions Sat, 04 Feb 2012 00:26:09 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Brett Beaubouefhttp://www.r3now.com/a-cautionary-tale-about-sap-knowledge-transfer#comment-2560 Brett Beaubouef Mon, 25 Apr 2011 10:44:32 +0000 http://www.r3now.com/?p=127#comment-2560 Great insight! What Gets Tracked and Measured Gets Done! How do you measure knowledge transfer? Customers – have you ever received a report or completed checklist that demonstrated the Implementation Partner conducted knowledge transfer? Knowledge transfer is a process, not just a milestone task on a project plan. Consider the following illustration to identify the importance of knowledge transfer. http://gbeaubouef.wordpress.com/2010/12/15/erp-knowledge-transfer-plan/ Great insight! What Gets Tracked and Measured Gets Done!
How do you measure knowledge transfer? Customers – have you ever received a report or completed checklist that demonstrated the Implementation Partner conducted knowledge transfer? Knowledge transfer is a process, not just a milestone task on a project plan. Consider the following illustration to identify the importance of knowledge transfer.

http://gbeaubouef.wordpress.com/2010/12/15/erp-knowledge-transfer-plan/

]]> By: Tweets that mention A Cautionary Tale About Knowledge Transfer | R3Now.com – ERP, SAP, and IT Solutions for IT Decision Makers -- Topsy.comhttp://www.r3now.com/a-cautionary-tale-about-sap-knowledge-transfer#comment-997 Tweets that mention A Cautionary Tale About Knowledge Transfer | R3Now.com – ERP, SAP, and IT Solutions for IT Decision Makers -- Topsy.com Sat, 15 May 2010 04:07:45 +0000 http://www.r3now.com/?p=127#comment-997 [...] This post was mentioned on Twitter by Bill Wood. Bill Wood said: A Cautionary Tale About #SAP #Knowledge #Transfer.. http://bit.ly/aE7vxT #Consultants #ERP #experienced #consultant #test [...] [...] This post was mentioned on Twitter by Bill Wood. Bill Wood said: A Cautionary Tale About #SAP #Knowledge #Transfer.. http://bit.ly/aE7vxT #Consultants #ERP #experienced #consultant #test [...]

]]> By: Bill Woodhttp://www.r3now.com/a-cautionary-tale-about-sap-knowledge-transfer#comment-424 Bill Wood Wed, 10 Feb 2010 02:06:32 +0000 http://www.r3now.com/?p=127#comment-424 Excellent insight on consultants preparing clients for operating with their new SAP system! Excellent insight on consultants preparing clients for operating with their new SAP system!

]]> By: Cynthia Lappehttp://www.r3now.com/a-cautionary-tale-about-sap-knowledge-transfer#comment-420 Cynthia Lappe Wed, 10 Feb 2010 01:14:35 +0000 http://www.r3now.com/?p=127#comment-420 Your insights are very valuable and useful. Another indicator I have found important is the willingness of the consultant to provide adequate documentation of requirements design and training. Adequate documentation includes the decisions made and why they were made so that when you look back several months after go-live, when the consultants are probably gone, you know why things were done the way they were. The ability of the client to adequately support and find the knowledge from the implementation is important. A consultant that is not willing, or unsure how, to thoroughly document what is going on during the implementation can be an indication of how well they will prepare their clients, not only for go-live, but for post go-live support. Your insights are very valuable and useful.

Another indicator I have found important is the willingness of the consultant to provide adequate documentation of requirements design and training. Adequate documentation includes the decisions made and why they were made so that when you look back several months after go-live, when the consultants are probably gone, you know why things were done the way they were. The ability of the client to adequately support and find the knowledge from the implementation is important. A consultant that is not willing, or unsure how, to thoroughly document what is going on during the implementation can be an indication of how well they will prepare their clients, not only for go-live, but for post go-live support.

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